Rates and Policies

CHECK-IN TIME, CHECK-OUT TIME AND LATE ARRIVALS

  • Check-in time is after 3:00 pm
  • If you plan to arrive before 3:00 pm, you may park your car and we will be more than happy to store your luggage and tell you about our favorite places to have lunch or to visit in our town.
  • If you plan to arrive after 6:00 pm, please call us at 252-473-9851 so that we may coordinate your check-in with our overnight manager.
  • Check-out time is 11:00 am.

50% DEPOSIT REQUIRED AT TIME OF BOOKING IF BOOKING DIRECT

  • At time of booking, we require a credit card deposit equal to 50% of stay.
  • At check-in, you will charged the remainder of your stay.
  • If using a Gift Certificate, please provide GC Number when making reservation. A credit card is still required.  Gift Certificates must be presented at arrival.

FOURTEEN DAY CANCELLATION POLICY

  • If you cancel your reservation 14 days or more prior to your arrival date, your initial deposit will be refunded minus a $25 processing fee
  • If you cancel your reservation after 14 days of your arrival date, or fail to cancel your reservation and fail to arrive, you will forfeit your deposit and be charged for all nights included in your original reservation
  • Should you need to cancel your reservation, please contact us at 252-473-9851
  • We suggest that you acquire trip insurance and recommend www.Roam

Cancellation of Group Reservations: Three or more rooms, either booked together or individually by parties traveling together, constitutes a group reservation. Group reservations may require payment at the time booked with a 30-day cancellation policy. These policies supersede policies shown on an individually booked reservation.

Cancellation Policy for International Guests – International Reservations require a 30-day cancellation policy.

Cancellation of Special Requests/Services:  Special Requests must be canceled 72 hours prior to arrival or you will be charged the full amount. Special Requests include, but are not limited to: beverages, tickets, flowers, spa services, etc.

Cancellation of Weddings/Events:  

  • The Inn can accommodate up to 30 guests for weddings or special events.
  • A non-refundable 50% deposit with a signed contract is required which will be applied to the final invoice
  • Final payment is non-refundable if event is cancelled 0-30 days of the event
  • If cancelled responsible party will be responsible for services rendered and out of pocket expenses for goods and services
  • Additional expenses incurred will be due at the of the event

HURRICANE POLICY:

  • Refunds are not available unless a Mandatory Evacuation Order is issued by Dare County for Manteo/Roanoke Island.
  • We recommend you purchase Trip Insurance Redsky.com during our Hurricane Season … July – Oct to protect you in case you have to cancel.

OCCUPANCY & TOURISM TAX

  • Occupancy tax and sales/use taxes are charged for rooms and services.

RESERVATIONS MADE THROUGH ONLINE 3RD-PARTY AGENCIES; I.E. EXPEDIA.COM

  • We highly recommend that you reserve directly with the inn (252-473-9851) to receive the best rate.
  • Third party reservations require total amount of reservation be paid up front.
  • To cancel a third-party reservation, you must do so through their website.
  • If we need to contact you about important information regarding your reservation, we will be unable to do so as only the online travel agent has your contact information.
  • Please call us at 252-473-9851 to provide us direct contact information and if you have questions about your reservation.

DOG POLICY

  • We welcome up to 2 well-behaved dogs in our Garden Room for an additional fee of $30 per dog/per night at our pet-friendly North Carolina inn.
  • An advance dog reservation is required and an additional non-refundable fee will be added to your folio
  • Please contact the inn directly (252-473-9851) to discuss availability, policies and fees
  • A service animal, as acknowledged by the Americans with Disabilities Act, is welcome to accompany their owner while staying at the inn

ADDITIONAL GUESTS AND CHILDREN

  • Room rates are based on single or double occupancy
  • Well-behaved children 12 and older, accompanied by responsible parents, are welcome.
  • Additional guests (over 2) will incur an additional fee of $30 per night
  • Rollaway beds are not available; however, we do have air beds